For restoration contractors
Do it right.
Prove it on paper.
The homeowner’s best defense is a contractor who works to the standard and documents everything. The industry earns trust one well-documented job at a time, and loses it one shortcut at a time.
Work to the standard
Scope from the IICRC standards, and explain each step in plain English. A scope you can defend line by line is a scope that gets paid.
Document like it’s going to court
Date-stamped photos, moisture maps, daily readings, equipment logs, and signed authorizations. If it isn’t documented, to an adjuster it didn’t happen.
Know your lane
Explain your scope and supplement it with evidence, but in many states only a licensed public adjuster or attorney can negotiate the claim for the homeowner.
Be transparent with the customer
Clear contracts, no surprise fees, copies of everything you send the carrier. The policyholder should never learn about their claim secondhand.
Hold the carrier accountable, professionally
Put disagreements in writing, cite the standard, and keep it factual. Accurate, calm documentation persuades better than anger does.
Hold yourselves accountable
Inflated invoices and unnecessary work hurt every honest contractor and every policyholder. Call it out when you see it.
Contractor guides
- Contractor Documentation That Gets Restoration Invoices Paid
- Reading Your Insurance Estimate: Xactimate, O&P, and Matching
- Mortgage Company on Your Insurance Check: How Loss Drafts Work
- IICRC S500 Explained: What a Proper Water Damage Job Requires
- IICRC S520 Mold Remediation Explained for Property Owners
- IICRC S700 and Smoke Damage: What Fire Restoration Should Include
Industry organizations
The Restoration Industry Association advocates for restoration professionals and offers advanced credentials. The IICRC certifies technicians and firms and publishes the standards. Share United Policyholders with customers facing a hard claim.
Restoration Education is independent and not affiliated with these organizations.
All resources